For the last 2 months, I have had my head down building the first start-up in which I was one of the founders. While I spent time coming up with the idea, figuring out how to make money with it, and deciding what it would do, I knew that I needed technical expertise. I started to spend time searching for a technical co-founder, because it is one of the most crucial hires that a new start-up needs. Here are some tips that I have compiled after spending time in search. 1. Run your search in parallel with all other activities – The search for a good technical co-founder can take weeks or months. Don’t try to get a bunch of other tasks done first before you begin your search. The best recommendation I can give is to run the processes in parallel. It will not only save you time, but you might get some fantastic advice along the way to help you further refine your idea. Also if the first person you find isn’t the right person, you might get some leads from them to send you in the right direction. 2. Know what skills you possess and vice versa – Mapping skills and deficiencies of you and your potential co-founder is essential. There is nothing worse than not admitting where your strong and weak traits lie. Do yourself a favor – be upfront with them and encourage them to be upfront with you. What this will do is foster trust and remove any ugly surprises later on in the process. There is nothing worse than assuming on either side you are good at everything. Once you have an idea what you both do well and what you suck at, you can begin to start mapping out additional hires or contractors to fill those potential holes. If you map everything out and find there are some pretty glaring holes, you have to take a long look in the mirror and figure out whether both sides are bringing enough to the table. 3. Skills don’t always equal a good technical co-founder – The person might have the skills that pay the bills, but does that mean they are a good technical co-founder? I would say definitely not. Beyond having the technical acumen to get you to MVP, does that person have the temperament to grow and scale a business? How would they react to a massive changes? When you hit a bump in the road, are they going to rise to the challenge or run for the hills? As much as they need the ability to write lines of code, their ability...
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WrestleMania has transformed itself from a small wrestling event to an international media spectacle. In its 28th incarnation, held at the beginning of this month, there were no signs of it stopping. The WWE did something unique last year – it announced the main event for Wrestlemania over a year in advance. The big match featured Dwayne “The Rock” Johnson, a huge cross-over star, and John Cena, the current flag bearer for the company. Recognizing the challenges of trying to keep interest for the match a year in advance, the WWE turned to social media. I wanted to some of the people driving this initiative, both on- and off-screen. Jason Hoch, SVP of Digital Operations for the WWE, discussed his social media strategies for fan engagement and social TV. Since joining the WWE, Hoch undertook a huge project to re-launch WWE.com with a totally new UX with social media at its core. Rather than just putting as Jason says “plug-ins” or social areas, they have tried to build the entire site to be socially enabled. This included deep integration so users could follow their favorite stars on multiple social networks and interact with them seamlessly. Throughout the event, WrestleMania and related hashtags dominated Twitter. As they push hard into social, Jason specifically recognizes that social media fatigue is a key element that needs to be closely monitored to determine what level of interaction is appropriate and doesn’t turn off fans in its broadcasts and other media. I also interviewed Zack Ryder, who talked about how he has elevated his career due to social media. Zack has been one of the key individuals who helped push social onto the WWE radar and elevate its corporate importance. While he isn’t the biggest star in the WWE, his usage of social has elevated his position in the company and allowed him to better engage his fans. He points to this and says if he didn’t embrace social media and make some waves he would have likely been fired. This is a good example of how employees are using social media to elevate their status within a company and make themselves more valuable employees in the eyes of their employers. So far, their engagement strategy appears to be working. The WWE feels like they are more up-to-date and engaged. In many cases, WWE wrestlers were actively retweeted, followed and engaged by fans. One stat that is very telling was the number of followers and likes they have on Facebook and Twitter. The numbers behind this are impressive. Between all of the stars’ accounts, they have over 60 million Twitter followers and 20 million Facebook...
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Here I sit, in an airplane on the tarmac of Miami International Airport. Our flight home should have left the ground over an hour ago. My wife is next to me, just about ready to climb out and start pushing the plane herself. I am annoyed and frustrated, and anxious to be winging our way back home. With any luck, we will be in the air by the time I finish this post and I can deride a company for the first time while at 30 000 ft. altitude. We almost never fly American Airlines (mostly because of my addiction to Star Alliance’s customer loyalty program!), but this flight was booked for us by our cruise line, leaving us little choice in the matter. However, I will not be returning to American Airlines anytime in the near future, and I’d like to outline why. We just finished a lovely 10-day cruise and headed to Miami International Airport. We were already rather annoyed by the fact that our flight would not be leaving for 7 hours after our transfer from the ship arrived at MIA (although this is not the fault of AA, but rather poor scheduling by the cruise line), but we decided to make the best of it. Both my wife and I were quite anxious to get home to our lovely daughter. Take-off time couldn’t come soon enough! Our headaches began in the check-in line. Firstly, it was woefully understaffed by probably the surliest group of individuals I have ever met. It was as if I just met the 7 dwarves, except they were all named Grumpy. I went to ask them some basic questions, only to be shuttled back and forth as they decided whose responsibility it was to answer my basic question. Instead of just answering us about check-in details, we were throttled about like a bloody ping-pong ball from line to line. The net result? Sitting in lines with our luggage for another 2 hours before we could check-in. Once we actually got to the Express Check-in, we were greeted by the unfriendliest piece of software that I have ever seen. Rather than taking the pieces of information that were already entered into the system, they required us to manually re-enter everything. Having just read the Steve Jobs book, and being captivated by his attention to detail and user experience, I could only imagine what his reaction to this system would have been. After 2 attempts and 10 minutes we finally got our boarding passes. (Oh wait, looks like we are about to take off) Next we were off to the lounge to wait...
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After nearly 18 months of sticker awesomeness, I have mutually decided with StickerYou to part from the company. Over the past year we have accomplished so many things, whether it is getting picked up by Groupon or Living Social and having our retail product featured in Toys R’ Us and other major retailers. Over the past year we have accomplished some amazing things: 500% Increase in Traffic and Sales 1000% Increase in organic traffic 10’s of thousands of happy customers who keep coming back for more This is not the end for me and StickerYou. I will be staying on in and advisory capacity. Whenever you spend so much time taking something to the next level, you want to make sure it continues to succeed. This is a testament to the relationship I have made with so many people. They make StickerYou what it is and are its heart and soul. To the StickerYou staff, I can say your dedication is only outstripped by your talent. While our team has changed over the year, I am more convinced than ever this is the best team to handle the upcoming challenge for the next year to continue to evolve this company. To the StickerYou board, I have always had an excellent relationship with you. You have provided thoughtful advice both to succeed and grow personally and professionally. I look forward to both the continued personal and professional relationship that we have built over the years. To Andrew, this is your baby. Please continue to nurture it and help it grow into the company you envisioned, when you started this journey. You are truly passionate and committed to its success. While today is my last day I can look back and be proud of what I accomplished and the impact I have made. Now to the Future What does the future hold for me ?!?! Well a number of people have been already asking me whether I would come work for them, whether I would consult, whether I would start my own start-up or even whether I would escape into the Himalayas and regrown my Movember beard. The honest truth is I haven’t decided where I want to throw my time and energy just yet. If you have any ideas as to what or where I should spend my time I am open to ideas. I leave for a much needed cruise and vacation this week, where I can contemplate these life changing decisions on a beach. I am always available via Twitter @Jpuopolo or email joseph@jpuopolo.com. I would put my ICQ number here, but that might date me...
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Over the last year, you may have noticed that a once-niche trend not only crept into the mainstream, but is starting to really make a big splash. Gamification has become one of the hottest buzz words in the industry and is probably in the process of taking over a website or user experience near you. For the uninitiated, gamification, said simply, is the use of game design techniques and mechanics to solve problems and engage audiences. Over the last year, even large companies and enterprises are starting to get in on the game, with Gartner saying that all CIOs should have gamification on their radar, and M2 research predicting that the gamification market will reach 2.8 billion in direct spending by 2016. Okay, so it’s on the rise, we get that, but let’s take a look at some of the players that are helping to take this trend to the next level. Three companies in particular are currently creating some buzz in the space: Badgeville, Bigdoor and Bunchball. Badgeville started by making a big splash center stage at Disrupt in the fall of 2009. The company took home the Audience Choice Award at Disrupt, has since gone on a tear and is poised to have a great 2012. (Check out Rip’s original post on Badgeville’s prospects here.) Badgeville Co-founder and CEO Kris Duggan pulls no punches when it comes to one of the most visible and early adopters of gamification, the check-in king: Foursquare. The CEO says that Foursquare was early in its attempts at gamification, but that its incentivization models remain fundamentally flawed. Duggan points to the “Mayorship” system within Foursquare: “You have literally hundreds of people and only one mutually-exclusive point of recognition, the Mayor. What happens to the other hundreds of people? Not only are they not engaged, but you don’t take into consideration different types of users.” Duggan believes you need to engage not only the heavy user, but medium and light users as well. Rather than a one-size-fits-all methodology, you can appeal to each user type and incent them accordingly. From a marketer’s perspective this is a huge hole in the way Foursquare approaches gamification for brands. The ability for brands to own their engagement strategy is key for them to grow their model. A vanilla badge strategy will only allow them to go so far and without real control of the experience and rewards it won’t be a rich experience. Keith Smith, CEO of Big Door, has seen large adoption of their gamification platform. And, in particular, the CEO recognizes a big opportunity selling to marketers: “Marketers today spend more money on acquiring users than working to retain those users and providing them with a reason to...
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Have you been waiting for a taxi to come take you to an airport and it never comes? Or worse yet, you have ordered a car and don’t know where it is. A Toronto based company named Winston aims to change the way you call for a taxi or limo. Launching today exclusively in Toronto, Winston is going direct to cab or car companies and pitching a different way to operate. Instead of high overhead dispatch, which can be hit and miss they are leveraging the customer, GPS and integrated credit card functions to change the game. Sounds a lot like Uber, but Winston’s prime focus is around the business user. The business traveler typically has very different needs than an average traveler. The launch of the app is currently limited to Toronto, Canada, but they will be rolled out in New York, Chicago, Los Angeles and San Francisco by the end of the year. Winston is negotiating agreements currently with international providers and will be in multiple markets in Europe and Asia in 2012. Winston believes it will win out by leveraging broader distribution and greater adoption across more cities. Uber is currently available in 5 cities. “Our customers will be everywhere, we need to be everywhere they are” says Aidan Nulman CEO of Winston. With Winston, rather than picking up the phone, you will be able to order a cab at the touch of a button using the Winston app. While waiting for your ride you can track it approaching via GPS. When you complete your ride, rather than having to reach for your wallet, you just leave the car and the payment is handled via Winston. The payment is tracked via the app, it tracks the pick-up and drop-off location and time spent and charges a credit card on file appropriately. Whether you want either a cab or a limo, a prospective passenger can order either. Limousines obviously come at a premium and a minimum cost of 50 dollars. Winston has already negotiated numerous agreements with cab and limousine companies. Winston has received significant interest from corporations looking to manage employee expenses. One of the key reasons for this is that tax chits can often be abused by employees while traveling. As well, for employees, keeping track of travel expenses is often the last thing they want to do. All in all, this is ideal for a busy business traveler who is getting off a flight to catch a business meeting. This expedites and automates the entire process. Winston derives revenue by taking a percentage of each ride and sees many other potential revenue streams. Winston was founded In January...
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