jpuopolo.com

Blog and place for general Musings of Joseph Puopolo


Warning! This doesn’t apply to everyone who has tried to pitch me a story, but enough for me to write this blog post. Please don’t jump all over my head thinking that I am referring to you. When I started off as a part-time rogue blogger, I found it easy to write on things I found interesting. As the regularity and velocity of my blogging picked up, I found an interesting trend emerge. I now get a regular steady beat of requests to write about their start-up or a weird obscure thing going on in their company. Now don’t get me wrong,I come across a few real gems and legitimately interesting things going on. However, I drill down a bit further on why many of these companies are so actively seeking coverage (especially the ones that I find a bit dubious) and have found an alarming, but not surprising trend. Many of these companies are using coverage to mask the fact that their company has significant holes in it. It could be that their business is a “me too” company or that they are not nearly as far along as they claim to be, or even that the number of active users they have on their system just isn’t really interesting. Let me set the record straight: as a marketer, going after coverage is a perfectly acceptable and smart way to help advance the goals of your start-up. I am in the process of launching my own start-up right now (Printchomp – shameless plug alert) and PR will be a corner stone of driving user sign-ups and interest in the company. That said, if you are no where close to achieving product-market fit, your User Experience absolutely sucks or you’re a shameless knockoff of another site, maybe you don’t want to be pushing so hard for coverage. Even if all those items are fixed, you also have to make sure you have a compelling reason to actively pursue coverage. A veiled excuse to get backlinks from a major tech blog isn’t enough in my opinion. So before you send out an article request to piss off yet another tech journalist, ask yourself a key question. If you receive coverage, will it materially fix any of the day to day problems your start-up faces? It is like using wallpaper for structural support in a building. It looks nice, but it won’t keep your house from falling...

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Announcing Printchomp

Announcing Printchomp


Posted By on May 27, 2012

As some of you already know, I have been working on a new start-up. I spent two weeks on the high seas back in February contemplating my next move after leaving my last venture. It was very liberating to sit with a blank piece of paper and a pencil and scribble ideas. While the ocean went by I would sit for an hour or two a day and come up with ideas, business problems or other problems that need to be addressed. In the following month, I took all of my ideas and started evaluating them in more detail. I came to the one conclusion: the customized goods space is under serviced on the internet. It is still nearly impossible to do good comparison shopping for competitive goods or to order them in an easy fashion. The first industry vertical we will be building this service out for is the print industry, hence our name “Printchomp”.  We just got back from TechCrunch Disrupt in New York where we have begun to share what we are doing. I even got to share a beer up on stage with Michael Arrington and MG, what a cool way to start a company. Meet our Mascot! For the time being, we are calling our mascot Chomp! He is the master of ceremonies for all Printchomp related activities and was created by our awesome Art Director – Alysha Puopolo Now onto business! We hope to be launching V 1.0 of Printchomp for this September and encourage you to sign-up at our website www.printchomp.com to get the latest news as we prepare for launch. Recruiting! We are looking for the best and brightest in talent to help build out our team. Declan Whelan, our tech virtuoso, is looking for some awesome tech talent to join our elite force of coders. If you want in on the ground floor of this kick-ass bootstrap start-up and have the skills to pay the bills email me at joseph (at) Printchomp (dot) com. We aren’t just looking for tech talent. If you have other skills that you think will help us, please let us know. We need your help!  We recognize we are only as strong as our users. We need your help! If you want to help us please do the following 3 things 1. Like us on Facebook 2. Follow us on Twitter Follow @printchomp 3. Sign-up for our updates – Sign up here...

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For the last 2 months, I have had my head down building the first start-up in which I was one of the founders. While I spent time coming up with the idea, figuring out how to make money with it, and deciding what it would do, I knew that I needed technical expertise. I started to spend time searching for a technical co-founder, because it is one of the most crucial hires that a new start-up needs. Here are some tips that I have compiled after spending time in search. 1. Run your search in parallel with all other activities – The search for a good technical co-founder can take weeks or months. Don’t try to get a bunch of other tasks done first before you begin your search. The best recommendation I can give is to run the processes in parallel. It will not only save you time, but you might get some fantastic advice along the way to help you further refine your idea. Also if the first person you find isn’t the right person, you might get some leads from them to send you in the right direction. 2. Know what skills you possess and vice versa – Mapping skills and deficiencies of you and your potential co-founder is essential. There is nothing worse than not admitting where your strong and weak traits lie. Do yourself a favor – be upfront with them and encourage them to be upfront with you. What this will do is foster trust and remove any ugly surprises later on in the process. There is nothing worse than assuming on either side you are good at everything. Once you have an idea what you both do well and what you suck at, you can begin to start mapping out additional hires or contractors to fill those potential holes. If you map everything out and find there are some pretty glaring holes, you have to take a long look in the mirror and figure out whether both sides are bringing enough to the table. 3. Skills don’t always equal a good technical co-founder – The person might have the skills that pay the bills, but does that mean they are a good technical co-founder? I would say definitely not. Beyond having the technical acumen to get you to MVP, does that person have the temperament to grow and scale a business? How would they react to a massive changes? When you hit a bump in the road, are they going to rise to the challenge or run for the hills? As much as they need the ability to write lines of code, their ability...

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WrestleMania has transformed itself from a small wrestling event to an international media spectacle. In its 28th incarnation, held at the beginning of this month, there were no signs of it stopping. The WWE did something unique last year – it announced the main event for Wrestlemania over a year in advance. The big match featured Dwayne “The Rock” Johnson, a huge cross-over star, and John Cena, the current flag bearer for the company. Recognizing the challenges of trying to keep interest for the match a year in advance, the WWE turned to social media. I wanted to some of the people driving this initiative, both on- and off-screen. Jason Hoch, SVP of Digital Operations for the WWE, discussed his social media strategies for fan engagement and social TV. Since joining the WWE, Hoch undertook a huge project to re-launch WWE.com with a totally new UX with social media at its core. Rather than just putting as Jason says “plug-ins” or social areas, they have tried to build the entire site to be socially enabled. This included deep integration so users could follow their favorite stars on multiple social networks and interact with them seamlessly. Throughout the event, WrestleMania and related hashtags dominated Twitter. As they push hard into social, Jason specifically recognizes that social media fatigue is a key element that needs to be closely monitored to determine what level of interaction is appropriate and doesn’t turn off fans in its broadcasts and other media. I also interviewed Zack Ryder, who talked about how he has elevated his career due to social media. Zack has been one of the key individuals who helped push social onto the WWE radar and elevate its corporate importance. While he isn’t the biggest star in the WWE, his usage of social has elevated his position in the company and allowed him to better engage his fans. He points to this and says if he didn’t embrace social media and make some waves he would have likely been fired. This is a good example of how employees are using social media to elevate their status within a company and make themselves more valuable employees in the eyes of their employers. So far, their engagement strategy appears to be working. The WWE feels like they are more up-to-date and engaged. In many cases, WWE wrestlers were actively retweeted, followed and engaged by fans. One stat that is very telling was the number of followers and likes they have on Facebook and Twitter. The numbers behind this are impressive. Between all of the stars’ accounts, they have over 60 million Twitter followers and 20 million Facebook...

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  It’s the eve of WrestleMania 28, and I got a chance to meet with Dwayne “The Rock” Johnson. What does that have to do with tech? Well, in the video interview, Johnson shares his thoughts on how social media has changed the game, what is his favorite tech and how he uses it to engage his fans. Johnson says he launched his Twitter account a little more than a year ago, and that it’s “one of the greatest things” he’s ever done, because it gives him a way to connect directly to fans. “A lot of people would have had a team coming in … these great business minds, but I wanted to strip away the business of it all,” he says. You can see more, including a peek at Johnson’s iPhone, in the video above. (The background noise is a little loud at first, but Johnson comes through loud and...

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Ten Days on the High Seas with Oceania Well, the sad truth is that after spending over 10 days on an amazing cruise ship the journey is over. These past days have been fantastic on a number of fronts. When you are constantly moving, you rarely have time to stop and reflect on life. This trip was truly the opportunity I needed to stop and take stock of where I have been and where I need to be going.   I enjoyed the time away, and here, in a nutshell, are some of the highs and lows of the trip: Top 5 things about the cruise Spending some undivided time with my best friend and wife- After our first year of parenthood, spending time as a couple is often more luxury than reality.  For 10 days, we got to spend time together as a couple. Even just having the chance to speak together for more than 5 minutes uninterrupted was amazing. It was hard to leave our daughter at home, but I think it was a much-needed break. Our Cruise ship – This was our second cruise on the Oceania cruise line. This time, we were on their brand new flagship boat, the Marina. This ship didn’t disappoint. While it is smaller than some of the floating cities offered by other lines, it was large enough to provide amazing amenities while still feeling intimate. The staff was great and the whole cruise was very inviting. We will definitely cruise on this line again. Fantastic meals – One of Oceania’s claims to fame is its food. Laura and I are foodies and we didn’t want to go on any old cruise with a crappy buffet every night. Oceania provided some amazing dining options.  The first was Red Ginger, a Pan-Asian Restaurant that gave us tons of options and kept us coming back for more. Jacques, the new signature French restaurant had many well-prepared options. Finally, La Reserve was a restaurant with a 7-course tasting menu, each course paired with amazing wine from around the world. Wonderful excursions – We had three lovely excursions on our trip. The first was a snorkeling adventure, where we went via chartered boat to a reef. We adventured at two sites, seeing fish of all colors. The second was a zip lining adventure where we zipped over tree tops from platform to platform. The third was easily Laura’s favorite. We went horseback riding on a beach and had the horses take us for a ride in the ocean. Warm Caribbean Air – It was nice to walk around in a t-shirt. While we haven’t had a bad...

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Here I sit, in an airplane on the tarmac of Miami International Airport. Our flight home should have left the ground over an hour ago. My wife is next to me, just about ready to climb out and start pushing the plane herself. I am annoyed and frustrated, and anxious to be winging our way back home. With any luck, we will be in the air by the time I finish this post and I can deride a company for the first time while at 30 000 ft. altitude. We almost never fly American Airlines (mostly because of my addiction to Star Alliance’s customer loyalty program!), but this flight was booked for us by our cruise line, leaving us little choice in the matter.  However, I will not be returning to American Airlines anytime in the near future, and I’d like to outline why. We just finished a lovely 10-day cruise and headed to Miami International Airport. We were already rather annoyed by the fact that our flight would not be leaving for 7 hours after our transfer from the ship arrived at MIA (although this is not the fault of AA, but rather poor scheduling by the cruise line), but we decided to make the best of it.  Both my wife and I were quite anxious to get home to our lovely daughter. Take-off time couldn’t come soon enough! Our headaches began in the check-in line. Firstly, it was woefully understaffed by probably the surliest group of individuals I have ever met. It was as if I just met the 7 dwarves, except they were all named Grumpy. I went to ask them some basic questions, only to be shuttled back and forth as they decided whose responsibility it was to answer my basic question. Instead of just answering us about check-in details, we were throttled about like a bloody ping-pong ball from line to line. The net result? Sitting in lines with our luggage for another 2 hours before we could check-in. Once we actually got to the Express Check-in, we were greeted by the unfriendliest piece of software that I have ever seen. Rather than taking the pieces of information that were already entered into the system, they required us to manually re-enter everything. Having just read the Steve Jobs book, and being captivated by his attention to detail and user experience, I could only imagine what his reaction to this system would have been. After 2 attempts and 10 minutes we finally got our boarding passes. (Oh wait, looks like we are about to take off) Next we were off to the lounge to wait...

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After nearly 18 months of sticker awesomeness, I have mutually decided with StickerYou to part from the company. Over the past year we have accomplished so many things, whether it is getting picked up by Groupon or Living Social and having our retail product featured in Toys R’ Us and other major retailers. Over the past year we have accomplished some amazing things: 500% Increase in Traffic and Sales 1000% Increase in organic traffic 10’s of thousands of happy customers who keep coming back for more This is not the end for me and StickerYou. I will be staying on in and advisory capacity. Whenever you spend so much time taking something to the next level, you want to make sure it continues to succeed. This is a testament to the relationship I have made with so many people. They make StickerYou what it is and are its heart and soul. To the StickerYou staff, I can say your dedication is only outstripped by your talent. While our team has changed over the year, I am more convinced than ever this is the best team to handle the upcoming challenge for the next year to continue to evolve this company. To the StickerYou board, I have always had an excellent relationship with you. You have provided thoughtful advice both to succeed and grow personally and professionally. I look forward to both the continued personal and professional relationship that we have built over the years. To Andrew, this is your baby. Please continue to nurture it and help it grow into the company you envisioned, when you started this journey. You are truly passionate and committed to its success. While today is my last day I can look back and be proud of what I accomplished and the impact I have made. Now to the Future What does the future hold for me ?!?! Well a number of people have been already asking me whether I would come work for them, whether I would consult, whether I would start my own start-up or even whether I would escape into the Himalayas and regrown my Movember beard. The honest truth is I haven’t decided where I want to throw my time and energy just yet. If you have any ideas as to what or where I should spend my time I am open to ideas. I leave for a much needed cruise and vacation this week, where I can contemplate these life changing decisions on a beach. I am always available via Twitter @Jpuopolo or email joseph@jpuopolo.com. I would put my ICQ number here, but that might date me...

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Over the last year, you may have noticed that a once-niche trend not only crept into the mainstream, but is starting to really make a big splash. Gamification has become one of the hottest buzz words in the industry and is probably in the process of taking over a website or user experience near you. For the uninitiated, gamification, said simply, is the use of game design techniques and mechanics to solve problems and engage audiences. Over the last year, even large companies and enterprises are starting to get in on the game, with Gartner saying that all CIOs should have gamification on their radar, and M2 research predicting that the gamification market will reach 2.8 billion in direct spending by 2016. Okay, so it’s on the rise, we get that, but let’s take a look at some of the players that are helping to take this trend to the next level. Three companies in particular are currently creating some buzz in the space: Badgeville, Bigdoor and Bunchball. Badgeville started by making a big splash center stage at Disrupt in the fall of 2009. The company took home the Audience Choice Award at Disrupt, has since gone on a tear and is poised to have a great 2012. (Check out Rip’s original post on Badgeville’s prospects here.) Badgeville Co-founder and CEO Kris Duggan pulls no punches when it comes to one of the most visible and early adopters of gamification, the check-in king: Foursquare. The CEO says that Foursquare was early in its attempts at gamification, but that its incentivization models remain fundamentally flawed. Duggan points to the “Mayorship” system within Foursquare: “You have literally hundreds of people and only one mutually-exclusive point of recognition, the Mayor. What happens to the other hundreds of people? Not only are they not engaged, but you don’t take into consideration different types of users.” Duggan believes you need to engage not only the heavy user, but medium and light users as well. Rather than a one-size-fits-all methodology, you can appeal to each user type and incent them accordingly. From a marketer’s perspective this is a huge hole in the way Foursquare approaches gamification for brands. The ability for brands to own their engagement strategy is key for them to grow their model. A vanilla badge strategy will only allow them to go so far and without real control of the experience and rewards it won’t be a rich experience. Keith Smith, CEO of Big Door, has seen large adoption of their gamification platform. And, in particular, the CEO recognizes a big opportunity selling to marketers: “Marketers today spend more money on acquiring users than working to retain those users and providing them with a reason to...

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The content creation class shall inherit the Internet. Richard Florida coined the expression the “Creative Class”, his belief being that these some 30 to 40 million would be the driving force for economic development in a postindustrial world. Instead of driving the macro economy the Content Creation Class refers to the group of people who drive content on the internet those that write blogs, those that upload video to YouTube, and those that upload pictures to share with the world. The Internet is a key segment within this postindustrial world identified by Florida. Since the emergence of Webernets, two distinct classes that have emerged — those that create content and those who consume it. For every content creator there are far more individuals that consume content. Like other class systems, there are inherent advantages or disadvantages with each class. While content creators have had their share of benefits, the concept of mass content creation also comes with its own risks. The rise of the content creation class Content creators have enjoyed advantages over content consumers since the dawn of the internet. They enjoy higher amounts of influence; they have the potential to earn more money and fame. The only prerequisite to be part of this class is to create content; you do not need to be creative, correct or even factual. Bloggers are a great example of this — some blog just for blogging’s sake, while others have made it into a career or in some cases a successful business. Whether it is through paid promotion, advertisement or Google Adwords, people make thousands or tens of thousands of dollars monthly creating content on their blog. This system is has been used and abused by paid bloggers and those looking to bend the Google algorithm to their will to bend a torrent of traffic to their respective site. Thin content is a common problem, and parasitic to the Internet as a whole. It is still however, a part of content on the web, good or bad. Filling the content vacuum The content vacuum requires new content and it doesn’t seem to matter what it is. People will consume it. This isn’t to say that the better content won’t command more eyes, but even bad content will find viewers. This is another key differentiation between the creative class, you don’t need to necessarily be creative or factually correct to create information on the Internet. The reality is those that create either good or bad content will still see a benefit from it. A prime example is YouTube, there is tons of questionable videos that garner hundreds of thousands of views. As eyes continue to shift...

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