The Home of Joseph Puopolo
In 2011, social media had its share of growing pains. Large brands and corporations took to social media in force to try to find footing in this expanding medium. Some brands found success, while others found peril and new PR nightmares. One person who has helped brands navigate the proverbial social media minefield is Amy Jo Martin. She is the founder of Digital Royalty, a social media firm...
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Rules of Customer Service and being a Good Customer I decided to take the week after Christmas off this year, as I usually do. This has become an annual tradition to help me recharge my batteries and get ready for the next year. This year, as usual, I got a raft of gift cards for Christmas and this week I went to brave the horror that is after Christmas shopping to look for some bargains. This...
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I got to sit down and interview Dana White ahead of UFC 140. The event takes place on December 10th in Toronto, Canada and like every UFC event, heavily hyped via social media. Over the past 3 years, Dana White and the UFC have built a very strong social media presence. I wanted to speak to the head of the UFC himself and get some more detail on what he thinks of Twitter and other social media...
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I wanted to write a simple article on SEO or Search Engine Optimization. I have a lot of people coming to me and asking how they can improve their ranking and drive more traffic. Time and again, the people I am working with haven’t done these basic steps required to drive traffic. I wanted to take a few minutes to break down SEO and to show how it can be made quite simple. This isn’t to say I...
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Ever since game dynamics really took center stage with things like Foursquare, I have become very interested in how people become so quickly enticed in to getting badges and earning points. There are have been other companies who have taken gamification to websites. Two companies, specifically Badgeville and Bigdoor, have caught my attention. I will be writing a detailed article on both. In the...
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A loving heart is the truest wisdom. – Charles Dickens As the holidays approaches each year, while many gather to celebrate their many blessings they have received over a feast of food, many go without. There are many families struggling to put food on the table, especially during the holidays. The Toronto Daily Bread Foodbank valiantly tries to make sure every table has food, but even...
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